018 2725 9346
info@lcsltduk.com
About Us
Legionella Consultancy Services Ltd (LCS) is a well-established and innovative company that provides services to assess and manage the risks of legionella. We work with you to ensure your buildings and facilities are compliant with Government regulations and support you to establish sound and timely procedures. We are conscious of financial costs and always advocated cost-effective options.
What We Do :
We operate nationally offering
Risk Assessments
Water Management Contracts
Water Testing
Equipment and Servicing
Legionella Remote Monitoring
Our highly experienced team will work with you so that your sites are suitably managed to ensure high water quality and the reduction of potential microbiological issues.
Our Memberships
Our Vision
To be the company of choice that ensures that no person or company is harmed by Legionnaires disease.
Our Mission
We will work with organizations to identify, assess, manage and fulfil their legislative requirements to protect lives against Legionnaires disease. We will raise knowledge, ensure good practice and use cost effective methods of control to reduce as much as humanly possible the causes of Legionnaires disease.
Our Core Values :
Client Centric
Our client’s needs are central to our approach. We pride ourselves in providing solutions that are not just practical but also workable and fully client understood; leading hand in hand the client along the path of success.
Integrity
Integrity is core to our long term objectives. Adherence to Government Legislation and Guidelines require reporting and recording promptly and completely. We do what we say we are going to do by when we say we are going to do it. We encourage disclosing news that is not positive to foster transparency, always welcoming constructive feedback from staff & clients by having open & honest channels of communication and discussion.
Passion for Problem Solving
Our passion drives creativity and innovation, creating bold yet simple solutions for our clients. We empower clients by enriching, enhancing and deepening our client’s knowledge base that result in solutions which exceed client’s expectations. Building clients capabilities to sustain improvement.
Pinnacle of Excellence
We deliver our services with unparalleled excellence based on our extensive, accumulated and profound knowledge base and our multi-sector hands on experience. As true market leaders we are constantly exploring new and improved services, methods and innovation.
Service Guarantee :
We offer an unparalleled level of service for all clients who take up Water Management Contracts with LCS. These assurances of excellence include:
24 Hour Service Response Guarantee
We offer a facility to report repairs or emergencies 24 Hours, 365 Days a year. If you go to voicemail for any reason/outside of office hours, we guarantee to respond within 45 minutes.
Real-Time 4 Hour Emergency Response Guarantee
For all clients on LCS Water Hygiene contracts, we guarantee to respond in person onsite to an emergency within 4 hours of reporting the incident or the repair is free.
Politeness & Professionality Assurance
All staff adhere to an Excellence in Customer Relationship Policy which means that our clients can be assured of professional, polite and courteous treatment from all staff members or the repair is free.
Competency Guarantee
All staff/technicians are fully trained/qualified in accordance with the Governing Association whom we are members of (Legionella Control Association), staff will also be uniformed and fully disclosure checked (DBS).
Transparent Pricing Guarantee
We do not hide any charges, our pricing policy clearly defines the cost of your repair and associated costs.
Client Comprehension Guarantee
For effective control method to be wholly effective it is essential that responsible individuals are fully aware of their duties and understand the reasons behind performing certain tasks. We guarantee to spend enough time with each client for them to achieve a high level of comprehension.
Reliability Assurance
When completing repairs and routine maintenance work, we complete all work required on our first visit where humanly possible. If a part of the water system fails within 3 months of a repair by LCS, we will repair it for free.
Full Manufacturer’s Warranty
All parts that come from our suppliers may be subject to a Manufacturer’s Warranty which is transferred to the client. Most of the products we supply are supplied with a 24 month Warranty provided that they are used in accordance with manufacturer’s recommendations and serviced by LCS Staff only.
Most Recent, Accreditation & Approval Assurance
We assure our clients that management, staff and clients all receive the latest information relevant to their sector(s). LCS receive all legislative and H&S updates as soon as they become public, we take it as part of our duty to deliver this information to clients.
Unlimited Reference Guarantee
We offer unlimited advice to all of our clients on their chosen service. We believe clients understanding to be paramount to the longevity and success of all solutions provided, therefore we guarantee to make all our advice and information as readily available as possible.
Fix or Free Guarantee
If a client returns to LCS to fix a problem or fault that LCS have already repaired & haven’t given an advisory for further work to be carried out, the fix is free.
No Mess Assurance
Our staff always clear up any mess onsite whenever we work on clients premises. We also guarantee to minimize disturbances and/or disruptions to the operation of the business whilst performing our job, subject to safety regulations and the urgency to complete the task.
Our Memberships
Goldman Sachs
LCS endorsed by Goldman Sachs (10,000 small businesses Alumni).
During summer 2017, LCS Managing Director graduated from Goldman Sachs 10,000 small businesses programe to join the GS Alumnus.
Legionella Control Association
LCS are members of the Legionella Control Association (LCA), we are committed to raising standards in the prevention and control of Legionella by providing our services in accordance with their strict Code of Conduct and Service Standards.
The LCA regularly audit and assess compliance of all members with their Code of Conduct for Service Providers and the Service Standards.
Our membership of the LCA, the management systems that we have developed and our compliance with the Code and Service Standards means that we are well placed to assist our clients in controlling the legionella risks associated with their water systems.
Documentation
We offer an unparalleled level of service for all clients who take up Water Management Contracts with LCS. These assurances of excellence include:
Please let us know if require any additional documentation that has not yet been added.
Legionella Consultancy Services Ltd (LCS) is a well-established and innovative company that provides services to assess and manage the risks of legionella. We work with you to ensure your buildings and facilities are compliant with Government regulations and support you to establish sound and timely procedures. We are conscious of financial costs and always advocated cost-effective options.
018 2725 9346
info@lcsltduk.com
Legionella Consultancy Services Ltd © 2023 • All rights reserved